Free Shipping On All Orders - Call us on +91 9724064063
Frequently Asked Questions (FAQ)
1. What products do you sell?
We sell women’s sarees, blouses, dresses, men’s wallets, women’s wallets, and beauty products through WellChoice.co.uk.
2. Which countries do you deliver to?
We currently deliver only to the United Kingdom.
3. Is shipping free?
Yes, we offer free shipping on all orders to the UK.
There are no hidden charges or extra fees at checkout.
4. How long does delivery take?
Estimated delivery time is 7–8 business days after order processing.
Delivery times may vary slightly due to courier or customs handling.
5. Will I have to pay customs duty or extra charges?
No. Customers do not need to pay any customs duty or additional charges.
You only pay the product price shown on our website.
6. What payment methods do you accept?
We accept:
- Stripe (prepaid orders)
- Cash on Delivery (COD)
All prices are shown in GBP (£).
7. Can I cancel my order?
Yes. You can cancel your order before it is shipped by contacting us.
Once the order is shipped, it cannot be cancelled and must be returned as per our Return & Refund Policy.
8. What is your return policy?
- We offer a 60-day return policy
- Returns are free and include a prepaid return label
- Products must be unused and in original condition
Some beauty products may not be eligible for return if opened due to hygiene reasons.
9. How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–10 business days.
- Prepaid orders: refunded to the original payment method
- COD orders: refunded via bank transfer or another suitable method
10. What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
We will arrange a free replacement or full refund.
11. How can I contact customer support?
You can contact us using the details below:
Email: contact@wellchoice.co.uk
Phone: +91 9724064063
12. Where is your business located?
WellChoice is operated by an individual seller based in India:
1120, Anupam Business Hub
Yogichowk, Surat
Gujarat, India – 395010
13. Are my payments secure?
Yes. Payments are processed securely through trusted payment providers such as Stripe.
We do not store your card details on our servers.
14. Do you share my personal data?
No. We do not sell or rent customer data.
Your information is shared only with delivery and payment partners when required to fulfil your order.
If you have any other questions, feel free to contact us:
Email: contact@wellchoice.co.uk
Phone: +91 9724064063